Privacy Policy

Our website address is:

Your permission

By purchasing our services you accept our privacy policy.

What information do we collect?

  • After purchasing our services, you will be asked for your name, email address, billing address, phone number, and credit card information (including debit card information).
  • Please note that itssoftservice only accepts payments with cards bearing the Visa, MasterCard, American Express or Discover Card logo.
  • We collect information about you when you sign up for our mailing list.
  • We may also collect information about your computer or other technology. This may include: date of purchase of your computer or technology, type of computer or technology, identification number of your computer or technology, brand and model of your computer, technology and / or computer hardware, software or peripherals with the state of the computer or the technology, system and registry data about software installations and hardware configurations, and error tracking files. In general, this information is required to provide personalized technical support and to improve our knowledge of the supported products.
  • We automatically track and collect information when you visit the site, including your IP address. Domain server; Type of computer or device; and type of web browser (together “traffic data”). Traffic data is information that does not personally identify you, but that is useful for marketing purposes and to improve your experience on the Website.

Our rights for privacy policy

  • itssoftservice reserves the right to monitor online and offline sessions between the user and a technical support representative or other company representative to verify the quality of the service provided to the customer by the technical support representative or by Microsoft another representative of the company.
  • In addition, we can record sessions online and offline to assist with the resolution of disputes and / or potential complaints.
  • Session records are also used to improve the service, create a support knowledge base, and / or conduct in-house market research.
  • In cases where the session registration data is used for general purpose rather than to validate the services provided or the quality of the service to a particular customer that data will not be correlated with individual customer personal identification data.

itssoftservice also reserves the right to monitor, record, and store any telephone or voice communications.

  • Voice recordings shall be kept secret by us and not disclosed to third parties, except as may be required to: comply with a court order or other legal process; to protect our rights or our property; to enforce our Terms of Use; or protect someone’s safety.
  • Voice recordings are stored on secure servers in our facilities or on our web hosting servers and third parties cannot access them.

itssoftservice is the sole owner of the information collected through our website / telephone / email. We will not trade or rent this information to third parties. itssoftservice can collect user information at various points during the contact.

itssoftservice is the sole owner of the information we collected through our website/telephone/email. We will not sell or rent.