How to activate new iPhone att

How to activate new iPhone att

If you bought your iPhone Through AT&T

A new iPhone purchased through AT&T must arrive with the SIM card installed and activated. Although, if it didn’t, you must be able to activate it right on the phone itself. (Note: Don’t use these directions if you are transferring a phone number from another carrier or bringing your own unlocked device).

There are 2 options to activate your att iPhone mobile: One is to visit AT&T’s web-based activation tool; the other is to connect your phone to your pc and open iTunes. (Be sure you’ve got the most recent version of iTunes by downloading it from Apple.)

How to activate new att iPhone

Using AT&T’s online tool, the first click “Activate your device.” You’ll be prompted for your wireless number and your billing or shipping ZIP code. Enter the information as it appears on your documentation from AT&T and clicks Continue. You’ll next be directed to confirm a pair of numbers: your IMEI and ICCID/SIM numbers.

To find these on your iPhone, open the Settings app and firstly go to General >about. Scroll down to locate both numbers toward the bottom of the list, and compare them to the numbers AT&T provides to confirm they match.

  1. You can also find your IMEI number by dialing *#06# on the keypad in the Phone app.
  2. Follow the remaining directions to complete your device activation.
  3. If you are using iTunes, you must be able to follow onscreen directions to activate your phone.

Over the Phone

Here are the steps to follow it:

  1. Call 1-800-331-0500. From a different working telephone, dial 1-800-331-0500 and wait until you’re connected to AT&T’s customer support line.
  2. And then Say “I would like to activate my iPhone,” when directed. When you call, an automated system will ask you “How can I help you today?”. Speak clearly and say that you’d like to activate your iPhone.
  3. Tell them the phone number of your AT&T account. When asked “what number are you calling to activate,” says your phone number clearly.This will assist the automated system to access your account info.
  4. Verify the phone number. The automated system will say the phone number back to you and you can confirm “Yes” or “No” if it’s correct or not.
  5. Talk with an agent. After verifying your number, you’ll be connected with an AT&T agent who’ll assist you complete the activation process for your iPhone.

Before You Start

Before you start the activation process, there’re a few things you must know.

  1. Double-check your phone is indeed unlocked. You can see an AT&T agent check for you.
  2. The phone can’t be reported lost or stolen. You can also get that confirmed by an AT&T agent by providing them the IMEI number.
  3. If your phone is from another carrier like Sprint, Be sure you get it unlocked before you try to activate it.

Insert a SIM card

  1. Go to Device Support.
  2. Choose, confirm, or change your device.
  3. Choose View All Solutions > Insert SIM Card.

ATT New iPhone or SIM card activation

If after inserting the new SIM card can’t make a call or browse the Web you’ll require to activate your new phone or SIM card online.

  1. Go to
  2. Select Activate your device for AT&T wireless device.
  3. Enter the required information.
  4. Select Continue.
  5. Follow the prompts to complete your activation.

ATT iPhone Activate SIM cards and e-SIMs online

SIM card

  1. Try activating your AT&T wireless or AT&T PREPAID device online:
  2. Go to
  3. Choose the Activate option for AT&T wireless or AT&T PREPAID.
  4. Enter the requested info and select Continue.
  5. Follow the instructions to finish.
  6. If you have AT&T PREPAID and don’t want to activate online, call at 800.901.9878.

ATT Activate an E-SIM in iPhone

For iPhone XS and newer models:

  1. Download your e-SIM once you have a service plan.
  2. If you are bringing your own device or adding a second line, order another online.
  3. For new service, a new phone, or an upgrade, visit an AT&T store or contact them.
  4. If you have a QR code printed on an AT&T e-SIM card, follow these steps.
  5. Go to your phone settings.

Tap one of the following (what you see depends on the device you have):

AT&T Cellular Plan now ready to be installed, and then continue

Cellular, then Add a Plan

If a new ATT iPhone device or SIM is already activated

To find out if it’s active:

  1. Be sure the SIM card is inserted correctly and the device is on.
  2. Place a test call or browse the web without using Wi-Fi.
  3. If you can’t make calls or surf the web, activate your device online at

What are SIM cards and e-SIMs?

SIM cards and e-SIMs identify your device and connect it to a mobile network. They also encrypt transmissions from your device.

SIM card: A physical card inserted into a mobile device.

E-SIM: An electronic SIM embedded into a mobile device.

For dual SIM devices with a service plan, first, download e-SIM. To activate it:

  1. Go to your phone settings.
  2. Tap one of the following (what you see depends on the device you have):

AT&T Cellular Plan now ready to be installed and then continue

Cellular, then Add a Plan

If You Have an Unlocked Device

If you have purchased a new, unlocked phone to use on this carrier, you’ll require to first acquiring the appropriate SIM, which you can order from AT&T. You’ll want to insure that you get the right card to work with your mobile; to place an order, you’ll require to enter your IMEI number, which you can retrieve from Settings > General > About, or by dialing *#06# on the keypad in the Phone app.

When you have the SIM card in hand, you’ll require following the included directions to remove the existing SIM card and install the new one. A SIM card bought from AT&T must arrive pre-activated; you can test it by trying to make a phone call or using Safari to browse the web.

If you are transferring a number from other carriers, you might require calling AT&T’s phone activation line at-1-866-895-1099 and following audio directions there. In either case, you may require to also restart the phone in order to finish the activation process.

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